Question 1

What fabric do you use?

Accepted Answer

We use Warwick Fabrics, we have hand selected a few fabrics from their outdoor fabric collection. For more information on their fabrics, please see our 'Care Instructions'  page for more.

Question 2

Is the cover waterproof?

Accepted Answer

It sure is!

Question 3

Can I buy individual parts of a product? ie cover only?

Accepted Answer

Yes you can, that is what we are all about. Head to our collections page, and find the style of seat you would like to order more parts for. The shopping cart provides easy drop boxes with selections to order exactly what you are after.

Question 4

How do I open the child-resistant zipper?

Accepted Answer

Use a paper clip or a safety pin to unlock the zipper itself, then gently slide it. Do not force it if it doesn't move. Make sure it is unlocked first. It is necessary to use a paper clip only to open the zipper, once opened please remove the paper clip for choking/safety hazards. When you close it you can simply pull it with your fingers.

Question 5

What are the recommended care instructions?

Accepted Answer

Unzip the outer cover using a paper clip or safety pin and take the cover off. The cover can be machine washed in 30 degrees Celsius.

DO NOT soak, bleach, iron or dry clean.

Light tumble dry is possible or hang on the clothes lines, it's better for the environment anyway. The inner cover can be wiped clean with a damp cloth.

Also head to our 'Care Instructions' page for more tips and tricks.

Question 6

Can I order by phone?

Accepted Answer

Unfortunately, ordering by phone is not possible. However, if you have any questions regarding your order, we will gladly assist you by emailing us your concerns to sales@loungingabout.com.au. Please reference your order number.

Question 7

Spare parts

Accepted Answer

Spare parts are available for many of our products. These are listed in the items shopping page. If you require a new cover for your chair only, use the drop down options in the product store page to select the fabric and cover finishes you would like, then add to cart to process your order.

Question 8

Do I need to buy the liner for my cover?

Accepted Answer

Yes, we highly recommend you buy a liner with your cover. We only offer this as an option just incase you already have this item, but would like to order another cover to mix and match your outdoor space.

Question 9

Do you repair damaged bean bags?

Accepted Answer

Abused Lounging About bean bags can be returned to our warehouse to be assessed and repaired. The Lounging About Guarantee covers your bean bag in the unlikely event of faulty materials or workmanship. Proof of purchase from any stockist is required for repairs to be covered by the Lounging About guarantee. A four -week repair time period may be required.

Repairs are to be paid in full for work to commence. You will notified when your item is repaired and ready for collection/dispatch. Uncollected repairs will be sold as sale stock after an eight-week period unless prior arrangement is made.

Question 10

I don't live in Victoria does my Lounging About beanbag come filled?

Accepted Answer

If you live in another state other than Victoria your order will not come filled, unless you contact us to get a quote for additional shipping charges.

Question 11

How often should I top-up my bean bag with beans?

Accepted Answer

You should top-up your bean bag whenever you feel it is necessary. If your bag no longer feels as comfortable as it once did, add new beans to your own comfort level.

Question 12

What's the easiest way to fill my bean bag

Accepted Answer

Filling a bean bag yourself:
When filling the bean bag yourself, we recommend that you fill your bean bag in the bathroom, over the bathtub (WITH THE PLUG IN), with all doors and windows closed (the wind is your enemy when playing with polystyrene). Never fill bean bags outdoors!

Question 13

I can't decide on a fabric?

Accepted Answer

We understand picking your fabric can be challenging, so to hopefully ease the decision process, we offer free fabric cuttings to be sent to you by post. Please head to our online store where you can select up to 4 cuttings. We hope this will help you with your decisions.

Question 14

I am concerned of what the fabric will look like in person?

Accepted Answer

If you are concerned of what the true colour of the fabric and what it looks like in person, we offer free fabric cuttings, to ensure you are satisfied with the final product.
We do try with every effort to make sure our photography of our items is as accurate as possible, and describe our products in detail, however, we cannot guarantee every screen/computer monitor will accurately depict the actual color of the merchandise.

Question 15

How long does it take to have a custom order made?

Accepted Answer

All of our products are for pre-order, with an estimated 16 business day turnaround time.

Question 16

I can't find an answer to my question

Accepted Answer

Please contact us and we'll be happy to help. 
 
Send an email to sales@loungningabout.com.au

FAQ's